Terms & Conditions

Overview

Our return and refund policy is valid for 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a proof of purchase.
Please note: We do not accept returns past 30 days, or returns sent to the manufacturer.

Non-Returnable Items

• Perishable goods (e.g. food, flowers)

• Intimate/personal care items

• Customized gift sets

• Hazardous materials

• Downloadable digital products

• Gift cards

Partial Refunds

Partial refunds may be issued for:

• Used or opened items

• Products returned in damaged condition

• Returns received after 30 days

Refund Process

Once we receive your return, we will inspect it and notify you via email.
If approved, your refund will be processed within 7–14 business days to your original payment method.

Late or Missing Refunds

• Double-check your bank account

• Contact your card issuer

• Wait a few business days for bank processing

Still no refund? Contact us at hello@madeinasean.com

Sale Items

Only regular-priced items are eligible for a refund.
Sale or discounted items are non-refundable.

Exchanges

• We only replace items if they are defective or damaged.
  Please email hello@madeinasean.com with your request.
  Ship the item to:
  Made In Asean – Return Dept.

Gifts

If marked as a gift, you’ll receive store credit after your return is received.
If not marked as a gift, the refund goes to the original purchaser.

Please return items to:
Made In Asean – Return Dept.

Customers are responsible for return shipping fees.
Consider using trackable shipping or insurance for high-value items.

Need Help?

Questions about your return or refund?
Email: hello@madeinasean.com
WhatsApp: +62 812 2699 0699